Our Services & Estate Facilities
ANTI-SOCIAL BEHAVIOUR
Any instances of anti-social behaviour or neighbour nuisance should be reported to the Estate Office. FPMG will take action to enforce the terms of the tenancy agreement or lease. For more detail see our ‘Estate Rules’.
General Services
All residents can receive advice at the estate office about their housing position, repairs issues, housing benefit, universal credit or managing condensation damp. Tenants or leaseholders seeking permission to carry out improvements should contact the office. Replacement block entrance keys are for sale for £20.00.
Services for Council Tenants
In addition to the general services listed above, council tenants can access the following services through the estate office:
- obtain a statement of your rent account or a new payment book
- report repairs
Services for Homeowners
In addition to the general services listed above, leaseholders can access the following specific services via the estate office:
- obtain financial information about costs incurred by the TMO
- obtain a statement of your service charge or major works accounts
- help you to find sub-tenants
- advertise your property for sale
- find out about builders who know the estate well
Heating and hot water
Heating and hot water is provided from a central boiler house on the estate.
Responsibility for maintaining this boiler and dealing with heating or hot water breakdowns, whether affecting the whole building or just one flat, lies with the Council.
Call
020 7525 5000
or
0800 952 4444
24hrs a day and mention District Heating and
ask for a job reference number.
Alternatively you can email
Remember to include your phone number
so they can make an appointment.
Estate Management
The Estate Manager is also responsible for:
- ensuring rent and service charges are paid
- arranging communal repairs (some of these will be carried out by the council through its contractors)
- dealing with empty properties and lettings
- managing garages
- any other issue concerning the good management of the estate
- consulting you on estate management matters and keeping you informed
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Estate Cleaning
The staircases and the areas around the building are kept clean by John and Peter of CB Cleaning and the communal windows are cleaned by Clean Society
Communal Repairs
The Estate Manager arranges repairs to the communal areas. Let her know if you spot anything that needs to be done.
Lifts
If you find that a lift has broken down you may ring our lift maintenance contractors Guideline Lifts.
Lines open 24hrs: 01322 665 665
Refuse
 Black bin bags for household waste and clear bags for recycling are available from the estate office. Refuse bags should be left in the bin rooms accessed from the ground floor lobbies. Black bags on the shelf, clear recycling bags on the floor. The door to the bin room should always be bolted shut after use.
Garages and Storage
Garages occasionally become available in our underground car park. Garages cost £24.70 per week and may be used for vehicles or storage. Enquire at the estate office.
 There are no other storage facilities on the estate and residents cannot leave or store any items in the communal areas as these constitute a fire risk.
Parking
There is no parking on the estate. However, residents can purchase resident and / or visitor parking permits from the Council in order to park in street parking bays.
Bulk Refuse
Contact the Council or the Estate Office if you need to dispose of bulk items such as furniture by booking on-line.
There is a £35 charge or up to 10 items and these must be left outside the bin room by 6am on the day of collection with a notice attached quoting the council’s reference number.
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You must not leave rubbish, bags
or other items anywhere on the estate.
To do so is a breach of your tenancy agreement or lease.
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Complaints, Compliments and Feedback
The committee and the estate manager welcome all kinds of feedback, whether positive or negative, which helps us to get things right for you. Complaints or compliments should be sent initially to the estate manager either in writing, by email, by phone or by visiting the office. If you are not completely satisfied with our written response, we will let you know how you can take the matter further by complaining to the committee or to the council’s complaints service.
 Falcon Point Management Group hopes you enjoy living on our beautiful estate and we look forward to your help in ensuring that it remains a lovely place to live.